We aim to provide a professional, helpful service. If you have a concern, please let us know so that we can investigate and try to resolve it.
Contact John Greenan
Email hello@southendsurveyor.com or call 01702 963 001. Please include your name, property address or reference, a clear explanation of the issue and the outcome you are seeking.
Our complaints-handling procedure
Our full written complaints-handling procedure is available free of charge on request. It explains how we investigate complaints, our response times and how to escalate an unresolved concern. Please let us know if you need help raising a complaint or require a different communication format.
Independent redress
Property Surveys Southeast Ltd is a member of The Property Ombudsman (TPO). If we cannot resolve your complaint through our internal procedure, you may refer an eligible complaint to TPO, subject to its scheme rules. We will provide the relevant contact and referral details with our complaints-handling procedure. Raising a complaint does not affect your statutory rights.
Regulated by RICS
RPSA membership